Of late, we have heard issues with the USB 3.0 port due to driver incompatibility. If you have connected your mouse to a USB 3.0 port, I suggest you connect it to a USB 2.0 port for better compatibility, no matter if you are using a wired or wireless mouse. I have had many issues with the mouse being unresponsive in Windows, but switching to a different port has been a reliable solution for me in the past. Have you tried connecting the mouse to a different USB port? If you are using an external mouse on your Windows 11 laptop or desktop PC and the mouse is not working, you should begin with the most common fix. Step 1 First of all, make a right-click at the bottom-left corner of the screen of your computer. Connect the Mouse to a Different Port (External Mouse)
After the uninstallation process, your Razer mouse driver will automatically reinstall. If you use a USB hub between the device and the PC, make sure the hub has power. Try using a different USB port on your PC. Perform a clean reinstall of Razer Synapse if the issue persists. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Locate the Razer Synapse Icon, then right-click and select “Exit All Apps”.
Reset your Razer mouse's Surface Calibration in Razer Synapse 2.0 or Razer Synapse 3 if your mouse supports surface calibration.Ĭheck if another application is causing the issue. Test the mouse with a different system without Synapse. Use a can of compressed air to gently blow away dirt under the affected buttons. Keep your wireless mice plugged in directly to a PC and not a USB hub with a clear line of sight from the mouse to the dongle. Follow the on-screen instruction to update the driver or install the device. Note: Check if your device is working properly or if the issue has been resolved for every step taken.Ĭheck your wired mouse is plugged in directly to a PC's USB ports and not the USB hub. Right-click the mouse and select Update driver or Uninstall device (according to the action you want to take). Hardware-related issues such as stuck debris and dirty sensors or switches. The following factors can cause mouse issues: Mouse not recognized or detected by the system On Windows 8, move the mouse into the upper right hand corner of the screen and then click on the Search icon (magnifying glass). This is a step-by-step guide on how to troubleshoot and fix DPI, mouse button, and other issues such as:
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